BookMyBreaks.com part of Bridgesoft (“BookMyBreaks” or “we”) try to ensure that we only promote Deals that our Members will enjoy. We understand, however, that occasionally, this is not always the case. This Policy sets out the circumstances in which BookMyBreaks may provide refunds to our Members (“Member” or “you”) in respect of a specific Deal.
Please note that this Refund Policy only applies to purchases of resort and hotel packages and Tours and does not apply to Flights or Cruises purchased through BookMyBreaks which are subject to the refund policies of the respective flight or cruise operator (please refer to the Fine Print of a package for more detail).
You will be notified of the exact deposit amount required at the time of booking. Where you have paid a deposit, the balance of all monies due, including any surcharges applicable at that time, must be paid to us not later than 20 days before departure. The Company reserves the right to pass on any charges relating to credit card charge backs. Payment can be made by bank transfer, debit cards and all major credit cards. All documents will be sent to the email address of the Lead Name only.
In the case of non-payment of the balance by the due date, we reserve the right to treat the booking as cancelled by you in which case you will charged the cancellation charges in accordance to the policy of the product purchased
We endeavor to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
Changes by You
Any changes to a confirmed booking (for example, hotel, passenger names but not departure dates must be confirmed in writing by the person replying to the email confirmation and must be accompanied by an administration fee which will be notified once it is in question
Whilst every reasonable effort will be made to accommodate changes and additional requests, we cannot guarantee that we will be able to meet your requested change. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in that circumstance
Changes by you to a confirmed booking as detailed above are only permissible where you have made a booking at the standard price, and changes cannot be made to confirmed bookings which were made on a sale or promotional price. Should changes be required on a holiday booked at a sale or promotional price after the sale has ended, 100% cancellation fees apply. You may choose to re-book at the standard price available at the time. If booking a tour at a sale or promotional price full payment must be made at the time of booking
Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
Cancellation by You
You may cancel the booking at any time provided that the cancellation is communicated to us in writing. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it. Since we incur costs in cancelling your arrangements, cancellation charges will be applied as shown below calculated from the day when written notice is received by us. The more notice that we receive, the less we will charge you. However, in addition to the charges shown below many products have no refund value whatsoever and, therefore, the ground handlers and local suppliers may impose 100% cancellation charges and the cost of a new ticket. Cancellation charges apply as follows:
|Period before departure in which you notify us||Cancellation Charge|
|60 days or more||Deposit only|
|59 – 31 days||50% of total holiday cost or deposit – whichever is the greater amount|
|30 – 15 days or less||750% of total holiday cost|
|14 – 01 days||100% of total holiday cost|
Important Note: Certain arrangements (such as flight tickets) may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the above.
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.
Changes & Cancellation by Us
We aim to operate all tours as advertised but by as we plan the tours many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you or your travel coordinator as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of carriers, changes to the mode of transportation, change of accommodation to another of the same or higher standard
Occasionally we may have to make a major change to your confirmed booking. Examples of “major changes” include the following, when made before departure:
A change of accommodation area for the whole or a significant part of your time away.
A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
A change of outward departure time or overall length of your arrangements of twelve or more hours.
A significant change to your tour itinerary, missing out one or more destination entirely.
Cancellation: We will not cancel your confirmed booking less than 60 days before your departure date, except for reasons of force mature or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular tour is not reached.
If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
(for major changes) accepting another tour of equivalent or superior standard; or
a choice of specified travel arrangements of a lower standard to those previously booked together with a refund of the difference in price; or
cancelling the tour and obtaining a full refund of all monies paid.
You must notify us of your choice within 48 hours of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.
We accept all major credit and debit cards, and the charges are as follow
Debit cards: 2.0%
Credit cards: 2.5%
American Express: 3.0%
All the products have seasonal conditions, blackout period during which surcharges are applicable. We will update you wherever necessary
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
You MUST take out adequate and suitable travel insurance in order to take part in a tour organised by us and this is very strongly recommended. Clients are wholly responsible for arranging their own insurance. For clients who choose to make their own travel insurance arrangements, we reserve the right to request a copy of their insurance policy and/or a receipt showing payment of the premium. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions. We are able to assist you in obtaining a suitable insurance policy. Clients making their own insurance arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities they will be undertaking during their tour. Clients should satisfy themselves that any travel insurance arranged through us is what they require and should arrange supplementary insurance if needed.
Passport, Visas & Vaccinations
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Please note that many countries require that passports are valid for six months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. Requirements can change and it is the Clients’ responsibility to ensure that they comply with current passport, visa and health requirements and take all necessary documents with them to gain access to any country or region which forms part of the tour. For further information contact the Passport Office
You will be solely responsible for any cost, loss or damage which you incur as a result of a failure to obtain all necessary passports, visas and/or vaccinations. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
All participants in tours operated by us are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve us of all obligations that we may otherwise have to you.
Departure & Hotel Taxes
In some countries departure taxes for flights, hotels, visas and other must be paid locally and these are payable to the Government of the country departed. We do not offer a refund for these taxes.